How 92 Transportation Got 5 Extra Bookings Per Month with AI

92 Transportation was losing after-hours inquiries the same way most transportation companies do — calls and messages that came in outside office hours went to voicemail and often never got a callback in time.

The problem

Before automation, every inquiry that arrived after hours was a coin flip: answered the next morning if the team got to it in time, or lost to a competitor who responded faster overnight.

What changed

92 Transportation rolled out an AI chatbot for instant quotes and FAQs, along with booking automation that alerts the team the moment a new inquiry comes in. Every lead now gets an instant response, day or night, and staff get a text the second it happens.

The result

Since going live, the team estimates the business is now picking up roughly 5 extra bookings a month that previously would have gone to voicemail and been lost — inquiries that used to slip through the cracks are now answered automatically before a customer has the chance to call someone else.

Reviews improved too

Automatic review requests after every completed ride mean the business no longer relies on staff remembering to ask — see the full case study on our results page.

Want results like this?

The same system is already running for DCA Limos, BWI Chauffeur, IAD Airport Limo, and MSY Limo Service. Book a free automation audit to see what it could do for your business.