Contact
We're here to help
Questions about an order, shipping, returns, or a product? Send us a message and our support team will get back to you within 24 hours — usually much faster.
- support@spotket.com
- Replies within 24 hours
- Support hours
- 24 / 7
- Real people, around the clock
- Order help
- Include your order number
- So we can help you faster
Prefer to chat?
We respond within 24 hours — usually much faster.
Common questions
Where is my order?
You'll receive a tracking link by email as soon as your order ships — usually within 24-48 hours. Estimated delivery is 10-20 business days depending on the product.
How do I return something?
Email us within 30 days of delivery with your order number and we'll send a prepaid return label. Full details on the Returns page.
When will I get my refund?
Refunds are issued to your original payment method within 3-5 business days of the return arriving back to us.
Do you ship internationally?
We currently ship across the United States. International shipping is on the roadmap — join the newsletter to hear when your country is added.
Is checkout secure?
Yes — payments are processed by Stripe with 256-bit SSL encryption. We never see or store your card details.
Can I change my order after placing it?
If it hasn't shipped yet, usually yes. Email us as soon as possible with your order number and the change you need.
Are your reviews real?
Yes. Reviews come from verified buyers of each product, and customer reviews earn a Verified Purchase badge only when tied to a real Spotket order.
How do I use my 10% welcome discount?
Sign up for the newsletter and your code arrives by email — enter it at checkout on your first order.
Maryland, USA
Proudly operated from the Old Line State — shipping nationwide.