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How do I change or cancel my order?Orders
If your order hasn't shipped yet, email us with your order number and the change you need — we can usually update it. Once shipped, use the 30-day return policy instead.
How long does delivery take?Shipping
Estimated delivery is 10-20 business days depending on the product and destination. Every product page shows its own delivery window before you buy.
How do I track my package?Shipping
A tracking link arrives by email within 24-48 hours of ordering. Multi-item orders may ship as separate tracked packages.
How do I return an item?Returns & Refunds
Email us within 30 days of delivery with your order number. We send a prepaid label within 1 business day — full steps on the Returns page.
Is my payment secure?Payments
Yes — payments are processed by Stripe with 256-bit SSL encryption. Spotket never sees or stores your card details.
Are the reviews real?Products
Yes. Product reviews come from verified buyers, and customer reviews earn a Verified Purchase badge only when tied to a real Spotket order.
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