Legal
Privacy Policy
Effective date: July 11, 2026
Your trust is the foundation of Spotket. This policy explains what information we collect, why we collect it, and the choices you have. The short version: we collect only what we need to run the store, we protect it carefully, and we never sell it.
1. Information we collect
- Order information: your name, shipping address, email address, phone number, and the items you purchase, so we can fulfill and deliver your order.
- Payment information: processed securely by PCI-DSS compliant payment providers. Spotket never stores your full card number.
- Usage information: pages visited, device and browser type, and general location, collected through cookies and similar technologies to improve the store.
- Communications: messages you send to support and your newsletter subscription status.
2. How we use your information
- To process orders, arrange delivery, and provide tracking updates.
- To respond to support requests and honor returns, refunds, and price-match claims.
- To send the newsletter and promotional offers you opted into — every email includes a one-click unsubscribe.
- To detect fraud, secure the site, and comply with legal obligations.
- To understand how the store is used so we can improve products, pages, and performance.
3. Sharing your information
- We share data only with service providers who need it to operate the store: payment processors, shipping carriers, fulfillment partners, email providers, and analytics services.
- We never sell your personal information, and we never share it with third parties for their own marketing.
- We may disclose information when required by law or to protect our rights, customers, or the public.
4. Cookies
- We use essential cookies to keep your cart working and remember your preferences, plus analytics cookies to understand site usage.
- You can block or delete cookies in your browser settings; the cart and checkout may not function correctly without essential cookies.
5. Data retention & security
- Order records are kept as long as required for accounting, warranty, and legal purposes, then deleted or anonymized.
- All traffic to Spotket is encrypted with TLS (256-bit SSL). Access to personal data is limited to staff who need it.
6. Your rights
- You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it.
- You can unsubscribe from marketing at any time via the link in any email.
- To exercise any of these rights, email support@spotket.com — we respond within 30 days.
7. Children's privacy
- Spotket is not directed at children under 13, and we do not knowingly collect personal information from them.
8. Changes to this policy
- We may update this policy as the store evolves. Material changes will be announced on this page with an updated effective date.
Questions about privacy? Email support@spotket.com.