Policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, you have 30 days from delivery to return it — hassle-free, no interrogation, no restocking fees.

How it works

1. 1

   Start your return

   Email support@spotket.com or use the contact form with your order number within 30 days of delivery. We'll reply with a prepaid return label within 1 business day.

2. 2

   Pack and ship

   Place the item back in its original packaging (if you have it), attach the label, and drop it off at any carrier location. Keep the drop-off receipt until your refund posts.

3. 3

   Get your refund

   Once the return reaches our facility, we issue your refund within 3 business days to the original payment method. Banks may take another 2–5 days to post it.

The fine print

• Items should be unused and in resalable condition. Original packaging is appreciated but not required.
• Damaged or defective items are always replaced or refunded free — just send us a photo within 48 hours of delivery.
• Return shipping is free when the item is defective or we made a mistake; otherwise a flat $4.99 label fee is deducted from the refund.
• For hygiene reasons, opened beauty and personal-care items can only be returned if faulty.
• Refunds always go to the original payment method. We can offer store credit instead if you prefer.