Returns
30 days. No hassle.
If something isn't right, you have 30 days from delivery to return it — no questions asked. Returns are free with our prepaid label, and every shipment is insured, so damaged or lost items are always replaced or refunded in full.
How to return an item
Step 1
Email us
Contact support@spotket.com (or use the form below) with your order number within 30 days of delivery. We reply with a prepaid return label within 1 business day.
Step 2
Pack it up
Place the item back in its original packaging with all accessories and manuals. Attach the prepaid label to the box.
Step 3
Drop it off
Hand the package to any carrier location or schedule a pickup. Keep the drop-off receipt until your refund lands.
Step 4
Get refunded
Once the return arrives and passes a quick check, your refund is issued to the original payment method within 3-5 business days.
Refund timeline
- Label sent: within 1 business day of your request
- Return transit: typically 3-7 days back to our facility
- Inspection: within 48 hours of arrival
- Refund issued: 3-5 business days to your original payment method (bank posting times vary)
Eligible for return
- • Items returned within 30 days of delivery
- • Unused items in original packaging with all accessories
- • Damaged or defective items (always free — send a photo within 48 hours)
- • Wrong item received
Not eligible
- • Items returned more than 30 days after delivery
- • Used or damaged-by-wear items (unless defective)
- • Items missing major parts or packaging
- • Free promotional items
Start a return
Include your order number and the reason for the return — we'll take it from there.